Clients of Law Firms too afraid to complain.
Clients hesitant to complain to their lawyers – The Global Legal Post
“Clients are unwilling to complain to their lawyer about the service they receive because they feel intimidated or have no confidence that it would be taken seriously, according to a new report by the Legal Ombudsman and the Legal Services Consumer Panel.”
Yet more examples of why the client/lawyer relationship needs drastic review comes from the article in the Global legal post. I wonder whether anyone at the Law Society will look at this and address the very serious issues within it? In many other market sectors a report such as this, raising issues over the way an industry self regulates, would result in the attentions of the OFT. I shan’t hold my breath…